This job is no longer available
This job expired on 01/09/2026. It no longer accepts applications.
Operations Team Leader
UPS · Barcelone
Job description
About the role
UPS is seeking an Operations Team Leader to manage a dynamic team in Barcelona. You will be responsible for ensuring excellent customer service, monitoring performance, and driving continuous improvement across daily operations.
Key responsibilities
- Lead, coach, and train the staff under your supervision.
- Monitor key performance indicators (KPIs) and implement improvement initiatives.
- Coordinate project management activities and collaborate with other departments (BaSE, IE, etc.).
- Conduct center and service audits, follow up on findings, and ensure compliance.
- Plan resources, manage holidays, peak‑hour staffing, and aircraft adjustments.
- Support operational functions and liaise with service providers when needed.
Required profile
- Higher vocational training or university degree (completed or in progress).
- Advanced English proficiency.
- Strong leadership, decision‑making, and communication skills.
- Analytical mindset with a curiosity for learning new business areas.
- Flexibility to work the 3:00 – 9:00 shift.
Required skills
- Microsoft Excel (user level)
- Microsoft Outlook (user level)
What we offer
- Competitive salary and health insurance.
- Ongoing training and development.
- Varied work with clear growth opportunities.
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UPS
Barcelone
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