Reservation Support Representative

About the role

We are looking for a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote environment.

Key responsibilities

• Respond to reservation-related questions and requests, gathering client needs and preferences.
• Research availability, coordinate reservations, confirm bookings, and handle modifications or special requests.
• Review reservation details for accuracy, maintain up‑to‑date client and reservation records, and communicate updates to clients.
• Follow up on outstanding requests and coordinate with service providers when necessary.

Required profile

• Strong written and verbal communication skills with a professional, customer‑focused attitude.
• Excellent attention to detail, organizational and time‑management abilities.
• Comfortable using email and online systems, able to research and organize information.
• Reliable, able to manage multiple tasks and work independently.

What we offer

• 100% remote work environment with onboarding and training provided.
• Ongoing education, development opportunities, and access to professional tools.
• Supportive team environment and continuing learning opportunities.