Retail Marketing & Client Experience Internship – Iberia Fashion

About the role

Join the Fashion Iberia team and support the deployment and monitoring of client‑marketing projects across five boutiques. Starting in September 2026, you will help animate the boutique network and the client‑marketing community throughout the semester.

Key responsibilities

• Monitor client‑eling objectives on Salesforce and share results with boutiques.
• Assist boutiques with client listings for top clients, birthdays, and untapped clients.
• Conduct monthly follow‑up of client performance and experience for each boutique.
• Oversee the 1‑to‑1 client communication plan, providing digital and print cards, translating talking points, and tracking orders.
• Coordinate gift‑based engagement, managing budgets, guidelines, and orders.
• Monitor adoption of the INCHANEL tool, communicate updates, and share new features.
• Track client satisfaction indicators (Pulse Index, Voice of Client, Competitors Pulse Index) with European teams.
• Distribute hospitality standards via the OBOS program and animate the client‑coordinator community.
• Ensure Waitwhile adoption and act as primary contact for boutique issues.
• Track the CHANEL & Moi program, support digital passport creation, and manage Bluelink relationships.
• Update boutique closures and opening hours on YEXT and Google.
• Provide operational support for events (catering, security, hostesses) and create post‑event KPI reports.
• Prepare slides for boutique manager committees, monthly newsletters, and boutique reports.

Required profile

• Minimum 6 months of internship experience, preferably in retail, marketing, or client experience.
• Fluency in Spanish and English (written and spoken); French is a plus.
• Strong organizational skills, high attention to detail, and a service‑oriented mindset.
• Proactive, solution‑driven attitude and ability to thrive in a fast‑paced, demanding environment.
• Genuine interest in retail, client experience, and the luxury industry.

Required skills

• Salesforce
• INCHANEL tool
• Waitwhile
• YEXT
• Google Business listings
• OBOS program
• Bluelink platform