Senior Community Manager

About the role

We are seeking a Senior Community Manager to design and shape a global ecosystem of contributors, enterprise clients, partners and users. Based in Spain, you will work at a strategic level to build structures that generate lasting trust, loyalty and value across a multi‑layered network.

Key responsibilities

• Define and design the ecosystem architecture, outlining how all stakeholder groups interact and create shared value.
• Develop and maintain multi‑stakeholder relationship strategies that strengthen trust and engagement.
• Detect ecosystem risks, sentiment shifts and trust gaps early, and implement structured communication plans.
• Build and refine community‑to‑product feedback loops, turning insights into actionable recommendations for leadership and product teams.
• Create rituals, recognition systems and narrative frameworks that reinforce identity and belonging.
• Support strategic expansion by evaluating new segments and markets through a community lens.
• Collaborate with senior leadership to improve ecosystem resilience, reduce fragmentation and increase long‑term stakeholder retention.

Required profile

• 6‑10+ years of experience in community management, ecosystem leadership or network‑based roles.
• Proven experience with multi‑sided platforms such as marketplaces, SaaS ecosystems or distributed networks.
• Strong ability to build and maintain relationships across diverse stakeholder groups, including enterprise and grassroots communities.
• Strategic mindset with deep understanding of network effects and ecosystem dynamics.
• Analytical comfort with engagement, retention and ecosystem health metrics.
• Excellent communication skills, capable of engaging both executive and community audiences.
• Experience translating community insights into strategic or product‑level decisions.
• High emotional intelligence combined with a structured, systems‑oriented approach.

Required skills