Senior Solution Architect - Genesys

About the role

Roche is hiring a Senior Solution Architect in Madrid for its Customer Interaction Platform and Services team, part of the Enterprise Platforms group. The role designs business-driven, standards-based solutions for complex, multi-product contexts, leading the architectural vision for large-scale products serving Roche's Pharmaceuticals and Diagnostics divisions. The team is transforming its Contact Center platform to support faster innovation and new AI use cases.

Key responsibilities

• Design standards-based solutions that balance product requirements with Roche's enterprise standards and manage non-functional requirements and technical debt
• Lead the architectural vision and roadmap for complex products, acting as guardian of the roadmap
• Drive the adoption of AI use cases in the CCaaS (Contact Center as a Service) environment, evaluating new technologies and conducting vendor assessments
• Work with other architects and product teams, overseeing data models, ontologies and integration pathways
• Mentor colleagues and help evolve global architecture practices

Required profile

• Proven track record as a Solution Architect in complex, multi-product environments
• Deep, hands-on experience with cloud-based telephony products, specifically Genesys Cloud (CCaaS), including end-to-end voice topologies
• Expert knowledge of Cloud Foundation, Security & Compliance, and a strong interest in AI and conversational technologies
• Proficiency in data models, taxonomies, integration patterns and Architecture Decision Records (ADRs)
• Exceptional English skills in a bilingual environment and the ability to influence stakeholders at all levels

What we offer

• A purpose-driven culture focused on improving healthcare
• Global exposure working with teams across all regions and divisions
• Access to the latest AI and cloud tools during digital transformation
• A flexible, balanced work environment