ServiceNow Developer (100%) - Business Request Catalogue

About the role

Julius Baer is looking for a full-time ServiceNow Developer in Madrid who drives automation and improvement of enterprise service delivery. You will design and implement solutions on the ServiceNow platform, focusing on the Business Request Catalogue and ticketing systems, building self-service portal components and reusable scripts while prioritising out-of-the-box functionality.

Key responsibilities

• Design, develop and maintain ServiceNow solutions for the Business Request Catalogue and ticketing systems based on case management.
• Build user-friendly self-service portal components, including custom widgets and forms.
• Create and optimise reusable server- and client-side scripts (Script Includes, Business Rules, Client Scripts).
• Implement integrations to streamline onboarding and request processes.
• Prioritise out-of-the-box ServiceNow functionality to keep solutions upgrade-safe and minimally customised.
• Work with stakeholders to turn business needs into technical designs and deliver fit-for-purpose solutions.
• Support testing, documentation and deployment in agile release cycles, and troubleshoot issues with root cause analysis in dev, test and production.

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field, or equivalent practical experience.
• Proven hands-on ServiceNow development experience (minimum 3 years preferred).
• Strong problem-solving skills, attention to detail and a commitment to clean, maintainable code.
• Ability to work independently and collaboratively in cross-functional teams, with clear communication with technical and non-technical people.
• Knowledge of ITIL processes and familiarity with financial-services security and compliance standards.

Required skills

• JavaScript, Glide API, REST web services and streaming (Kafka)
• Service Portal development, widget creation and front-end customisations
• ITIL and ServiceNow modules such as Incident, Request and Case Management
• Integration patterns (MID Server, SOAP/REST APIs) and data migration techniques
• ServiceNow Certified System Administrator (CSA); CSA Application Developer or Implementation Specialist certification highly desirable