Support Operations Officer - Spanish Market

About the role

Free2move, created in 2016 from the merger of the Stellantis Group and the start-up TravelCar, offers car rentals and parking bookings through its web and mobile platform. The Support Operations Officer acts as the operational support for country operations, the main contact for partners and customers, and helps build and expand the network of rental agencies in an international setting.

Key responsibilities

• Work towards the economic performance and satisfaction of partners
• Help partners use the Mobility system and train them in the use of tools and systems
• Analyze automatic Field Check-Up Reports to ensure partners use the system correctly
• Prepare partner newsletters and coach partners to grow their network and mobility activity
• Provide and analyze KPIs and recommend actions
• Create and update online and face-to-face training materials
• Take part in action plans and deployments as the main headquarters contact
• Inform partners about new products such as Automatic Renting and Connected Cars

Required profile

• Bachelor or Master degree (business school or university)
• Fluency in Spanish and good command of English
• Customer satisfaction and quality orientation
• Passion for new technologies and automation
• Enjoys sharing knowledge and training others
• Attracted to business development in a B2C / B2B environment
• Strong interpersonal and business skills and relationship-building ability

What we offer

• Salary of 22k-25k EUR depending on profile
• Hybrid work: 2 days per week onsite, 3 days at home
• E-learning platform for languages and skills
• No-meetings days and team activities
• Development opportunities within a large group and international projects