Team Leader – Contact Centre

About the role

Netzon Group is seeking an experienced Team Leader to manage a high‑performing contact‑centre team for the Travelodge campaign in Barcelona. You will be responsible for motivating agents, ensuring service excellence, and meeting operational and commercial targets.

Key responsibilities

• Lead, inspire and develop a team to achieve operational, quality and sales objectives.
• Coach advisors to identify customer needs, maximise sales opportunities and maintain service standards.
• Plan workforce effectively, monitoring attendance, schedule adherence, absenteeism and staffing levels.
• Support recruitment, onboarding and mentoring of new team members.
• Act as a role model, demonstrating professionalism, integrity and company values.

Required profile

• Excellent verbal and written communication in English and Spanish.
• Proven leadership and people‑management experience.
• Strong coaching, performance‑management and analytical abilities.
• Organisational, time‑management and problem‑solving skills.
• Ability to work under pressure and meet challenging targets.

Required skills

What we offer

• Start date: ASAP.
• Full‑time schedule (39 hours/week) with a rotating shift pattern.
• Hybrid work model – 6 days per month in the office.
• Competitive base salary.
• One‑week full‑time training.
• Office location: Barcelona, Eixample.