Vault CRM Configuration Specialist

About the role

BASE life science is a management consulting firm offering specialised services to life sciences companies and biotech startups, from strategy development to hands-on implementation. As a Vault CRM Configuration Specialist in Barcelona, you will work closely with clients and colleagues to solve complex challenges across the life sciences value chain, taking ownership of your work and contributing to solutions that create lasting impact.

Key responsibilities

• Configure and maintain Veeva Vault CRM environments for pharma clients, including objects, fields, page layouts, picklists, security profiles and user roles.
• Handle incoming support tickets and change requests, from triage and impact assessment through implementation and closure.
• Plan and run Vault release readiness for each of the three annual general releases, including impact analysis, regression testing and enabling new features.
• Configure and support core commercial capabilities such as call reporting, account and territory management, Approved Email, CLM, Engage and sample management.
• Promote configuration between sandbox and production vaults using controlled deployment practices, with documentation that meets client change control and audit requirements.
• Support clients migrating from legacy Veeva CRM (Salesforce-based) to Vault CRM.
• Act as a trusted advisor to client business and IT stakeholders, recommending best-practice configuration and improvements.

Required profile

• Hands-on CRM configuration experience, ideally with Vault CRM Administrator certification or equivalent.
• Solid understanding of the Vault platform, including object model, lifecycles, security, VQL and deployment through configuration packages.
• Knowledge of pharma commercial processes and the role of CRM in field force, medical and key account management.
• Awareness of regulations such as GDPR for HCP data, sample accountability (PDMA), transparency reporting and controlled change management.
• Experience in a managed service or ITSM setup, with ticket handling and tools such as ServiceNow.
• Strong analytical and troubleshooting skills, and clear communication in English, able to explain technical topics to non-technical stakeholders.

The position is offered in Spain. Applications are submitted online in English; BASE life science reviews all applications continuously.