Warehouse / Logistics Assistant

About the role

The Warehouse / Logistics Assistant coordinates and executes warehouse and logistics activities and processes, and oversees the operational management of logistical providers and internal staff such as warehouse workers and drivers. The role supports the OpCo's production, warehousing and distribution processes safely, efficiently and effectively, in line with specifications, orders and safety policies. Depending on the size of the operation, the assistant reports to the Warehouse & Logistics Manager, Warehouse Manager or Transport / Logistics Manager.

Key responsibilities

• Inventory management and stock control: re-order materials and equipment, register them in the relevant systems, monitor supplier performance, inspect and maintain materials, tools and equipment, and identify bottlenecks.
• Inbound goods and storing: coordinate intake of incoming materials, check quantity, damage and completeness, organise unloading and storage, label items and verify visual quality before distribution.
• Order handling: receive and process customer orders, select, check, pack and distribute materials to customers and locations, working with warehouse staff or independently.
• Outbound goods and transport planning: prepare goods for transport, complete dispatch documents, arrange transportation and support vehicle routing and scheduling based on customer requests.
• Systems and administration: record intake and distribution in the relevant systems, log hours, produce reports on availability and throughput, and keep order handling, quotations, master data and supporting IT systems aligned with company standards.
• Customer satisfaction: manage customer relationships and handle requests appropriately.
• Continuous improvement: monitor, measure and benchmark logistics processes and implement improvements.
• Compliance: ensure compliance with operating, safety, quality, risk and health regulations.
• Other duties: additional warehouse and logistics support and administrative tasks, and special project duties as assigned.