Account Manager – Hotel Sales

About the role

The Account Manager will drive strategic sales initiatives for a Radisson hotel, supporting business expansion and cultural evolution. You will act as a brand ambassador, delivering memorable guest experiences while fostering a high‑performing team environment.

Key responsibilities

• Ensure smooth operation of the sales department, maximizing total revenue and adhering to property and company standards.
• Proactively address guest enquiries and resolve problems to enhance satisfaction.
• Develop and implement sales strategies, track key metrics, and maintain reporting tools aligned with targets.
• Manage the department’s team lifecycle, promoting growth, development, and performance in line with company values.
• Prepare and control the departmental budget, inventory, and productivity targets.
• Build and maintain effective relationships with internal and external stakeholders, ensuring timely communication.
• Analyse business performance and provide recommendations to improve financial results, collaborating on ad‑hoc projects.
• Ensure compliance with legislation, due‑diligence requirements, and audit documentation.

Required profile

• Proven experience in sales within hospitality or related sectors.
• Ability to adapt to changing service environments.
• Strong coaching, mentoring, and leadership capabilities.

Required skills

What we offer

• Opportunity to work with a global hotel brand.
• Dynamic, supportive work environment focused on guest experience.
• Potential for career growth within the organization.