Host/Hostess – Guest Experience Ambassador

About the role

The Host/Hostess is the first point of contact for guests at Nikki Beach Marbella, setting the tone for a memorable experience. You will welcome visitors with warmth and professionalism, manage the flow of guests, and ensure seamless service from arrival to seating.

Key responsibilities

• Deliver a warm, personalized welcome in line with brand standards.
• Oversee the guest journey across restaurant, bar, lounge and cabanas.
• Manage daily reservations, waiting lists and guest preferences using the reservation system.
• Assign tables strategically based on guest profiles and operational needs.
• Coordinate continuously with floor staff, bar, kitchen and security to maintain smooth guest flow.
• Handle VIPs, birthdays and special events with discretion.
• Stay informed of menus, specials and promotions to make confident recommendations.
• Use suggestive selling techniques to enhance the guest experience.
• Maintain cleanliness and visual presentation of the reception area.
• Execute opening, service and closing procedures at the host stand.

Required profile

• Prior experience as a hostess or in a guest‑facing hospitality role, preferably in luxury or high‑volume venues.
• Excellent interpersonal and communication skills.
• Highly organized with the ability to multitask under pressure.
• Professional appearance, discretion and charisma.

Required skills