B2C Customer Success Representative – Italian Speaker

About the role

We are seeking an Italian‑speaking B2C Customer Success Representative to join our Customer Experience team in Barcelona. You will act as the voice of our brands, supporting customers throughout their journey and ensuring every interaction reflects our commitment to service excellence.

Key responsibilities

• Provide timely, multi‑channel support to B2C customers, answering inquiries and resolving issues efficiently.
• Maintain and update customer records in CRM systems, ensuring accurate documentation of interactions.
• Collaborate with internal teams to share feedback and help improve processes and service quality.
• Contribute to building customer loyalty by delivering a consistent and outstanding brand experience.

Required profile

• Fluent in Italian and English, both written and spoken.
• At least 1 year of experience in a customer‑facing role (e.g., customer service, support, retail, hospitality).
• Strong communication, problem‑solving and organizational skills.
• Proactive attitude with a sense of ownership and the ability to work independently or within an international team.

Required skills

• Experience with CRM or customer‑service platforms such as Salesforce, Zendesk or SAP.