Enterprise Account Manager – Drive Growth for Enterprise Clients

About the role

The Enterprise Account Manager is responsible for the commercial success of an assigned portfolio of enterprise customers. You will act as the trusted advisor and single point of accountability for all customer‑related matters, driving revenue growth, protecting existing revenue and delivering an exceptional customer experience.

Key responsibilities

• Own and grow the assigned portfolio by meeting revenue, retention and profitability targets.
• Develop and execute strategic account plans aligned with customer business objectives.
• Maintain visibility of renewals, risks and growth opportunities through regular Quarterly Business Reviews.
• Coordinate with Service Managers and cross‑functional teams to ensure superior customer experience.
• Collaborate with Pre‑Sales, Product and Delivery teams to design value‑based solutions and drive adoption of Digicel Business products.
• Maintain accurate Salesforce records, forecast accuracy and compliance with the Digicel Business Way2Sell Operating Framework.
• Monitor industry trends, customer developments and competitor activities to identify new opportunities.

Required profile

• Proven experience managing enterprise accounts and delivering revenue growth.
• Strong relationship‑building skills with key stakeholder groups.
• Ability to lead cross‑functional teams and act as a trusted advisor.
• Commercial mindset with a focus on retention, profitability and long‑term value creation.

Required skills

• Salesforce (CRM platform)