Front Office Agent - Hospitality Professional

A propos du poste

Join the dynamic team at INNSIDE by Meliá Barcelona Aeropuerto, where excellence meets hospitality. As a Front Office Agent, you will be the face of our hotel, ensuring every guest enjoys a seamless and memorable experience from arrival to departure.

Missions principales

• Manage guest reception processes, including professional check-in and check-out procedures.
• Handle reservations, incoming calls, and administrative tasks with high precision.
• Act as the primary point of contact for guest inquiries, managing requests and resolving complaints efficiently.
• Coordinate closely with other hotel departments to ensure service excellence and operational fluidity.
• Drive revenue through proactive up-selling of hotel services and amenities.
• Promote and manage the My MeliáRewards loyalty program to enhance guest retention.

Profil recherché

• Proven experience in a front desk or customer service role within the hospitality industry.
• Exceptional communication skills with a guest-centric mindset.
• Ability to multitask and remain calm in a fast-paced, high-pressure environment.
• Strong problem-solving skills and a proactive approach to guest satisfaction.

Competences requises

• Proficiency in Property Management Systems (PMS) and office software.
• Excellent verbal and written communication skills.
• Sales and up-selling techniques.
• Multilingualism (English is essential, additional languages are a plus).

Ce que nous offrons

• A dynamic work environment with unlimited growth opportunities within Meliá Hotels International.
• Access to the My MeliáRewards program and My MeliáBenefits.
• Flexible compensation and exclusive discounts on various products and services.