Logistics Operations Manager – France (French Speaker)

About the role

We are seeking an experienced Logistics Operations Manager to lead our French logistics network for TikTok Shop. The role will ensure seamless end‑to‑end delivery, from import clearance to final customer receipt, while supporting rapid business growth across France.

Key responsibilities

• Oversee all logistics functions in France, including import clearance, courier delivery, warehouse fulfillment, reverse logistics and reverse warehousing.
• Drive end‑to‑end performance across multiple logistics modes, monitoring KPIs from paid to delivered.
• Build and manage strategic relationships with key sellers, 3PL partners and logistics providers.
• Own SOPs, conduct root‑cause analysis, propose short‑term fixes and guide long‑term improvements.
• Conduct market and policy research, develop operational plans to mitigate risks.
• Manage day‑to‑day operations, track performance trends and lead continuous team improvement.

Required profile

• Bachelor’s degree or higher in engineering, logistics, transportation or operations management.
• Deep understanding of logistics processes such as data integration, first‑mile pickup, parcel sorting, linehaul, courier delivery, returns and import clearance.
• Proven experience managing 3PL relationships, preferably with French couriers.
• Self‑motivated, analytical and data‑driven mindset.
• Fluent in English and French for effective communication with merchants and vendors.

Required skills

What we offer

• Opportunity to shape logistics strategy for a leading global e‑commerce platform.
• Collaborative, multicultural environment with fast‑paced growth.
• Potential for travel across Europe and the UK.