Reservations & Groups Team Leader – Sales Focus

About the role

Generator is building a high‑performance Central Reservations Office that drives global revenue growth. We are seeking a commercially driven Reservations & Groups Team Leader to lead, inspire, and elevate a sales‑focused reservations team in a fast‑paced international environment.

Key responsibilities

• Lead daily operations and performance of the Groups & Reservations team.
• Monitor and drive KPIs such as conversion, revenue, SLA, upselling, and productivity.
• Manage outsourced reservation teams and external partners, ensuring service quality and alignment.
• Conduct regular performance reviews, calibrations, and operational follow‑ups with outsourcing providers.
• Coach agents to move beyond order‑taking into proactive selling.
• Support complex negotiations and high‑value group opportunities.
• Drive outbound sales activity and commercial initiatives.
• Collaborate with Revenue Management to maximise occupancy and profitability.
• Ensure operational excellence across systems, billing, deposits, and booking accuracy.
• Identify opportunities to improve processes, workflows, and team efficiency.

Required profile

• Fluent in English and French; additional languages are a strong plus.
• Previous experience leading hotel reservations or groups teams.
• Experience managing outsourcing partners or remote operational teams is highly valued.
• Strong commercial mindset with proven sales and conversion focus.
• Excellent communication and stakeholder management skills.
• Highly organised with strong prioritisation abilities.
• Resilient and adaptable in a fast‑paced international environment.

Required skills

• Strong analytical and problem‑solving abilities.
• Ability to coach, motivate, and develop high‑performing teams.