Senior Implementation Specialist - Dutch Speaking

About the role

The Senior Implementation Specialist will own the onboarding and adoption of Enterprise clients for Perk's travel platform, delivering a 7‑star experience from first contact through long‑term success. This role requires deep technical expertise, consultative skills, and the ability to guide customers through change management and platform configuration.

Key responsibilities

• Lead the end‑to‑end onboarding process, managing timelines, rollout plans and cross‑functional coordination.
• Configure client accounts, set up integrations with marketplace partners or custom APIs, and provide technical troubleshooting.
• Deliver tailored training sessions for stakeholders at all levels and support post‑launch adoption.
• Act as the subject‑matter expert in change management, guiding customers through new travel policies and tools.
• Mentor the Implementation team and contribute to continuous improvement of processes.

Required profile

• Proven track record as an Implementation Specialist working with Enterprise clients.
• Strong project management skills with experience delivering complex, international implementations.
• Excellent communication and relationship‑building abilities, including with C‑level stakeholders.
• Customer‑first mindset with a consultative approach to recommendations.

Required skills

• Deep knowledge of integrations and open APIs.
• Technical expertise in configuring SaaS platforms and troubleshooting issues.