Senior Manager, Revenue Operations, Customer Success

About the role

Dandy, a venture-backed company transforming the dental industry with technology, is hiring a Senior Manager, Revenue Operations, Customer Success. The Revenue Operations team operationalizes the Revenue organization and drives its efficiency and scalability; in this role you will support and scale the Customer Success organization, which handles onboarding, training, activation, cross-selling and retention across the SMB segment. You will act as the strategic RevOps partner to Customer Success leadership.

Key responsibilities

• Own end-to-end Revenue Operations support for Customer Success, from training to ramped customers.
• Turn company revenue and pipeline goals into clear, executable operating plans for Customer Success.
• Partner with Customer Success leadership on capacity planning, headcount modeling, territory design, productivity targets and performance management.
• Develop and optimize pursuit prioritization, routing, distribution and coverage so reps focus on the highest-value opportunities.
• Build reporting and dashboards on rep activity, productivity, funnel conversion, pursuit health and pipeline generation.
• Improve connect rates, meeting-set rates, show rates and meetings held, and design and automate workflows to reduce administrative work.
• Establish pipeline-management practices (aging, follow-up, recycling, closed-lost) and align with Sales, Marketing, Enablement and central RevOps.
• Run pilots on messaging, channels, lead prioritization and rep workflows, then turn successful tests into scalable processes.
• Support an expanding Customer Success organization going international over the next 12 months.

Required profile

• 6-8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations or a related field.
• Proven experience supporting a Customer Success, SDR, outbound sales or pipeline-generation organization.
• Strong understanding of Customer Success funnel metrics and CRM, capacity planning, territory design, routing and performance management.
• Ability to translate strategy into scalable processes and work in high-growth, fast-paced environments.

Required skills

• Salesforce
• Looker
• Hex

What we offer

• Full-time position with a wide range of benefits tailored to each country, typically including healthcare, dental, mental health support, parental planning, retirement savings and generous paid time off.