Senior Customer Success Manager - Marketing, Social & Advertising

About the role

Sprinklr is an AI-native platform for Unified Customer Experience Management, serving 1,900+ enterprises including 60% of the Fortune 100. As a Senior Customer Success Manager you will be a trusted advisor for Sprinklr's most strategic customers across the Marketing, Social and Advertising product suite, bridging business objectives with platform capabilities. This is a customer-facing, technically proficient role focused on adoption, value realization and long-term success.

Key responsibilities

• Lead the strategic technical relationship across the Core suite (Social Publishing, Listening, Paid Ads, Marketing Analytics) and advise on architecture, tagging schemas and governance
• Translate marketing KPIs such as ROAS, brand health and sentiment into Sprinklr configurations and use cases
• Own end-to-end adoption across Digital, Social, Brand, Media and Analytics teams, running workspace audits, health scores and usage diagnostics
• Build reusable playbooks for campaign orchestration, paid amplification and influencer management
• Coordinate Product, Solutions Consultants and Services teams, run executive business reviews and co-develop success plans
• Deliver enablement workshops and trainings, identify adoption blockers and cultivate internal champions
• Feed structured product feedback to Product and Engineering teams and advise customers on the roadmap
• Work with Sales and Solutions teams to find upsell and cross-sell opportunities

Required profile

• Bachelor's degree in Marketing, Communications, Computer Science or a related field
• 6+ years in MarTech, AdTech or digital media consulting with enterprise solutions
• Deep experience in campaign setup, media planning or brand marketing strategy
• Fluency in French, Spanish and English

Required skills

• Omnichannel marketing strategy and platform analytics
• Configuring, auditing and optimizing workspaces and tagging structures
• Executive presentations and stakeholder management
• Data fluency: interpreting telemetry and KPIs
• Prior experience with Sprinklr or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros) is a strong advantage

What we offer

• Voluntary healthcare coverage for employees and families in countries where applicable
• Paid time off
• An open mentoring program