Stock Associate

About the role

The Sales Support Associate (Stock Associate) is an integral part of the store's success and efficiency, serving customers with friendly, efficient interactions at the cash wrap and on a well-maintained sales floor. The role supports the flow of product from receipt through the point of sale. The position is based in Barcelona.

Key responsibilities

• Welcome clients warmly and professionally, anticipating needs and providing personalized assistance
• Serve as a brand ambassador internally and in the local market, and support social media engagement
• Operate the POS accurately, keep the cash wrap organized and handle cash and media in line with policy
• Suggest add-on products, promote gift cards and capture customer information where permitted
• Receive, process and organize shipments and transfers, report discrepancies and keep the stockroom clean
• Manage stock levels, replenish the sales floor and carry out visual merchandising updates
• Support sales floor activities, respond to customer requests and partner with the team or management as needed
• Maintain housekeeping standards and follow Loss Prevention guidelines

Required profile

• 1+ years of previous retail experience (cashier, stock or sales), preferably in a luxury retail service environment; a mix of education and experience is considered
• Current knowledge of fashion trends and competition in the marketplace
• Strong English language proficiency (for EU)
• Ability to work a flexible schedule, including nights, weekends, peak busy season and high-traffic days such as public holidays

Required skills

• Knowledge of cash register systems and basic computer skills, including iPad/laptop, mobile POS and the internet
• Ability to use a walkie-talkie and read price and product release sheets
• Attention to detail, organizational skills and the ability to multitask in a fast-paced environment
• Excellent communication and customer service skills

What we offer

• Inclusive, innovative and fun working environment
• Internal mobility and career progression
• One paid volunteering day per year and opportunities to volunteer with global projects
• Learning and development opportunities through the Ambassador Programme
• Regular social events and Equity, Inclusion and Diversity initiatives
• Employee discount and an incentive programme