Voice of Customer Experience Consultant

About the role

Join frog, part of Capgemini Invent, as a Voice of Customer Experience Consultant. You will work within the frog Customer First community to help clients transform their customer experience through digital marketing, CRM, e‑commerce, and brand strategy, with a focus on Voice of Customer projects.

Key responsibilities

• Lead Voice of Customer initiatives for international clients.
• Support transformations in digital marketing, CRM, e‑commerce, and commercial models.
• Analyze customer feedback to shape brand and content strategies.
• Collaborate with cross‑functional teams to deliver strategic recommendations.

Required profile

• Minimum 2 years of consulting experience in customer transformation.
• Proven experience delivering Voice of Customer projects.
• Comfortable working on international assignments.
• Strong command of English.

Required skills

• Hands‑on experience with Medallia or Qualtrics platforms.

What we offer

• Strategic consulting role within Capgemini Invent’s Customer Experience team.
• Exciting international projects.
• Hybrid telework policy.
• Social benefits such as meal vouchers, life and medical insurance, childcare vouchers.
• Career development plan and a young, dynamic team environment.