Batch Support Incidents & Problems Management Analyst III

santander · Boadilla del Monte

🇬🇧 English

ITIL Mainframe development tools Server operating systems

Job description

About the role

The Analyst III will coordinate batch processing activities, improve resource consumption, and integrate cloud‑based solutions within a large‑scale banking environment. This position focuses on incident and problem management for critical batch jobs.

Key responsibilities

Plan and sequence batch jobs to optimise processing efficiency.
Execute improvements that adjust resource consumption to meet performance targets.
Integrate published cloud solutions into existing batch workflows.
Manage incidents and problems related to batch processing, ensuring timely resolution.
Collaborate with cross‑functional teams to align batch operations with business needs.

Required profile

Strong accuracy and attention to detail.
Working knowledge of capacity planning and management.
Experience with cross‑team integration and transformation execution.
Familiarity with ITIL application management principles.
Ability to take ownership, troubleshoot technical issues, and analyse workflows.

Required skills

ITIL framework
Mainframe development tools
Server operating systems and platforms

Questions fréquentes

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Source : ats:workday

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Published 4 months ago

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Boadilla del Monte

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