Client Success Manager - French Speaking

About the role

Gartner is hiring a Client Success Manager fluent in French and English, based in Barcelona, Spain (the listing also mentions Egham, UK). The Client Success team focuses on customer service and client retention rather than business growth. Associates maintain a portfolio of clients, helping each receive value beyond their investment in Gartner services while surfacing business priorities and recommending ways to support clients through their purchased services.

Key responsibilities

• Build, develop and manage relationships with existing clients, from senior C-level executives to more junior professionals across various business functions and companies.
• Meet clients regularly, often virtually, to understand their business priorities and recommend a programme of action that drives high-value retention and return on investment.
• Collaborate with internal Gartner colleagues to maximise the value delivered to clients.

Required profile

• Fluent French and English at business level.
• 3+ years of relevant professional experience.
• Bachelor's degree preferred.

Required skills

• Customer service
• Communication and collaboration
• Prioritisation and critical thinking
• Influencing

What we offer

• World-class benefits and highly competitive compensation.
• Disproportionate rewards for top performers.
• Hybrid work environment with virtual work where productive.