Client Success Manager - Gartner

About the role

Gartner is hiring a Client Success Manager for its Client Success team, based in Egham, UK or Barcelona, Spain. The team focuses on customer service and client retention rather than business growth and development. Associates maintain a portfolio of clients, ensuring each receives value beyond their investment in Gartner services, and help clients understand their business priorities.

Key responsibilities

• Build, develop and manage relationships with existing clients, from senior C-level executives to more junior professionals across various business functions and companies.
• Meet clients regularly, often virtually, to understand their business priorities and recommend a programme of action that drives high value, client retention and return on investment.
• Collaborate with internal Gartner colleagues to maximise the value delivered to clients.

Required profile

• 4+ years of relevant professional experience.
• Bachelor's degree preferred.
• Fluent or native English.

Required skills

• Strong customer service skills.
• Communication, collaboration, prioritisation, critical thinking and influencing skills.

What we offer

• World-class benefits and highly competitive compensation.
• Disproportionate rewards for top performers.
• Hybrid work environment with virtual work where productive.