Client Success Partner - Emerging Markets

About the role

Gartner's Client Success team follows a Client for Life philosophy, ensuring every client receives value beyond their investment. The Client Success Partner in Emerging Markets builds and manages client relationships across IT, HR, supply chain, marketing, finance, legal and sales functions, onboarding clients, proving the value of Gartner services and driving engagement among large client teams.

Key responsibilities

• Build, develop and manage relationships with clients from senior C-level to more junior roles, helping them get the most from their Gartner subscription and improving satisfaction, retention and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls and engagements to surface priorities and recommend a programme of action that maximises return on investment
• Collaborate with internal Gartner partners to overcome obstacles and increase the value delivered to clients
• Review the client book of business regularly, looking at performance and key engagement metrics

Required profile

• 2+ years of relevant professional and/or internship experience
• Bachelor's degree preferred
• Proven track record of success driven by a passion for delighting clients

Required skills

• Strong communication, collaboration, prioritisation, critical thinking and influencing skills

What we offer

• A highly competitive rewards and benefits package
• A collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities
• Hybrid work environment with flexible arrangements