Contact Centre Specialist – Iberia

About the role

We are seeking a Contact Centre Specialist to manage all enquiries for our schools across the Iberian region. The role involves responding quickly to prospective families, providing accurate information about admissions, and supporting the schools in converting leads into enrolled students.

Key responsibilities

• Respond to all enquiries received through the CRM system within 24 hours.
• Assess whether enquiries match the profile and admissions criteria of the relevant school.
• Manage inbound communication including phone calls, emails and messaging channels.
• Provide prospective families with clear, accurate information regarding schools and admissions procedures.
• Redirect enquiries to appropriate school staff where necessary.
• Qualify and filter leads to ensure alignment with the school’s admissions profile.
• Support schools across the region with enquiry management and lead qualification.
• Arrange school visits in line with each school’s admissions guidelines and student profile requirements.
• Support prospective families after visits to ensure efficient progression through the admissions process.
• Assist families during the application and offer stages, helping to facilitate applications and improve conversion rates.
• Prepare weekly reports on admissions pipeline activity, lead quality, and team performance.