Customer Service Agent – French (Morning Shift)

About the role

Fever is looking for a French‑speaking Customer Service Agent to join its remote team. You will work the morning shift (8:00 am‑4:00 pm) from the comfort of your home, handling inquiries via email, phone, and social media to ensure a seamless experience for our global audience.

Key responsibilities

• Respond to customer queries through email, phone, and social media channels.
• Manage incoming calls and live chats, providing accurate and complete information.
• Resolve complaints, offer appropriate solutions, and follow up to ensure satisfaction.
• Maintain detailed records of interactions and update customer accounts.
• Adhere to communication procedures, guidelines, and company policies.
• Collaborate with the Operations department on incident resolution.

Required profile

• Previous experience in user support or customer service.
• High proficiency in written and spoken French.
• Fluent in Spanish or English.
• Strong planning, organization, and multitasking abilities.
• Detail‑oriented with excellent time‑management skills.
• Adaptable, solution‑focused, and able to work in a fast‑changing environment.
• Residency in Spain.

Required skills

• Zendesk (preferred)

What we offer

• Fully remote work with a fixed morning schedule.
• Opportunity to join a diverse, fast‑growing tech company.
• Collaborative team culture that values humility and continuous learning.