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This job expired on 02/09/2026. It no longer accepts applications.
Customer Service Representative – English & French
Netzon Group · Barcelone
Job description
About the role
Netzon Group is seeking bilingual Customer Service Representatives to join its international team in Barcelona. You will be the first point of contact for customers, handling inquiries and resolving issues across multiple channels.
Key responsibilities
- Provide prompt, courteous assistance via phone, email, chat and social media.
- Act as a product expert for BISSELL and PM Connect, delivering accurate information.
- Identify root causes of problems and propose personalized solutions.
- Represent the brand positively in every interaction.
Required profile
- Fluent in both English and French.
- Strong empathy and ability to handle sensitive calls.
- Excellent attention to detail and administrative accuracy.
- Proactive problem‑solving attitude.
Required skills
- Omnichannel communication (phone, email, chat, social media).
What we offer
- Full‑time hybrid contract (39 h/week) with 6 office days per month.
- Salary €18,711.01 gross per year plus up to €1,000 performance bonus.
- One‑month probation period.
- Training and career development in a fast‑growing digital solutions company.
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Netzon Group
Barcelone
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