Customer Service Representative – English Market (Temporary)

About the role

We are looking for a native or bilingual English speaker to join our Barcelona team as an inbound Customer Service Representative. You will handle customer contacts for an English‑speaking market, providing assistance via phone and email while representing one of our key clients.

Key responsibilities

• Answer inbound customer calls and emails in English.
• Provide accurate information and resolve inquiries following company procedures.
• Escalate complex cases to senior staff when necessary.
• Perform case follow‑up, data entry, and request processing.
• Adhere to quality standards, data‑protection policies, and company guidelines.

Required profile

• Native or bilingual English speaker.
• Available to work onsite in Barcelona.
• Strong communication abilities and a proactive, solution‑oriented attitude.
• Comfortable working in a fast‑paced call‑center environment.

Required skills

What we offer

• 6‑month fixed‑term contract with comprehensive onboarding and ongoing training.
• Office location with sea views and a modern work environment.
• Access to a discount portal for experiences and private health‑insurance discounts.
• Clear career progression opportunities within a global company.