Customer Success Manager - Pharmacovigilance

About the role

Veeva Systems, a SaaS company serving life sciences companies, is looking for a Customer Success Manager for its Pharmacovigilance (PV) suite in Barcelona. You will be a trusted advisor and PV expert who partners with customers' executive stakeholders and PV leaders, and acts as an active member of a cross-functional team championing the customer voice.

Key responsibilities

• Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications
• Act as a trusted advisor and own the relationship with customers' business decision makers and application owners
• Liaise with Veeva Strategy, Sales, Product and/or Services stakeholders to address customer needs
• Provide strategic guidance to optimize use of Veeva applications and help build a customer roadmap aligned with business goals
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration and industry learning

Required profile

• 7+ years of experience in Pharmacovigilance
• Experience working with or in large global pharmaceutical companies
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25% and reside in Europe

Nice to have

• 7+ years in Pharmacovigilance software or consulting
• SaaS/cloud experience in managing pharmacovigilance applications
• Experience with Veeva Vault

What we offer

• Total compensation of 85,000 - 120,000 EUR, which may include variable bonus and/or stock bonus
• Medical, dental, vision and basic life insurance
• Flexible PTO and company-paid holidays
• Retirement programs, maternity and paternal leave, fitness reimbursement and a 1% charitable giving program
• Work anywhere option, with flexibility to work from home or in the office

The hiring process includes an online personality assessment, a conversation with the hiring manager, a practical case exercise and a final conversation with the group's Senior Leader.