Customer Support Agent – French (Barcelona)

About the role

Join SumUp’s international Customer Support team in Barcelona as a French‑speaking Support Agent. You will be the first point of contact for French merchants, helping them solve everyday issues and grow their businesses using SumUp’s fintech solutions.

Key responsibilities

• Provide first‑line assistance to French‑speaking merchants via phone, email and chat.
• Prioritise and resolve customer requests efficiently across topics such as banking, invoicing and card‑not‑present transactions.
• Collaborate with internal teams to ensure smooth case resolution and continuous process improvement.
• Stay up‑to‑date with SumUp’s product portfolio to deliver accurate, timely support.

Required profile

• Fluent in French and English (C1 level or higher).
• Passionate about helping people and solving problems.
• Curious, eager to learn about fintech trends and new tools.
• Comfortable working in a fast‑paced, international environment.
• Open to an office‑first culture and flexible rotating schedules.

Required skills

What we offer

• Opportunity to develop fintech and customer‑experience expertise.
• €2,000 annual learning & development budget.
• Diverse, inclusive culture that celebrates individuality.
• Meal vouchers, referral bonuses and a 30‑day sabbatical after three years.