Customer Support Coordinator (Barcelona)

About the role

JBT Marel, a global leader in food processing technology, is looking for a proactive, customer-focused Customer Support Coordinator in Barcelona. As the main point of contact for customers, you will handle enquiries and requests from first contact through to delivery, while promoting service solutions, spare parts and upgrades. The role suits someone who combines coordination, communication and commercial awareness.

Key responsibilities

• Act as the main contact for customer enquiries, managing requests from start to finish.
• Receive and process service and spare parts requests accurately and on time.
• Prepare, communicate and follow up on quotations for service solutions and spare parts.
• Work with Service, Spare Parts, Planning and Technical Support teams to run service events smoothly.
• Coordinate service activities so resources, spare parts and timelines match customer expectations.
• Keep customers informed of status updates, changes and progress.
• Promote opportunities for service solutions, upgrades and spare parts.

Required profile

• Education in Business Administration, Customer Service or a related field.
• Experience in customer service, service coordination or sales support.
• Understanding of service processes, spare parts or industrial environments is an advantage.
• Strong English, written and spoken; Spanish required for the local market, Portuguese desired.
• Experience in an international, multicultural environment is a plus.

Required skills

• Experience with ERP, CRM or service management systems.
• Strong communication, organisation and collaboration skills.
• Detail-oriented, proactive and commercially aware.

What we offer

• A dynamic, customer-facing role within a global organisation.
• Closer work with service, technical and commercial teams.
• Opportunities for personal development and career growth.
• Exposure to global service operations and customer engagement processes.
• Competitive salary and benefits package.