CWC PRINT Technical Lead

About the role

This Technical Lead role defines customer experience requirements across touchpoints, leads voice of customer programs and designs customized customer experiences for HP's print solutions. It applies customer experience design methods to lead cross-functional teams, monitor KPIs, run retention programs and contribute to complex projects. The position is full time, based in Sant Cugat del Valles, Spain.

Key responsibilities

• Build and maintain a stakeholder matrix for new solution introductions and existing print solutions (MyQ, SafeQ Cloud, Printix, Secure Print & Insights, LRS, PaperCut).
• Develop a TC Matrix across CWC countries to capture customer insights and unmet needs.
• Work with partners and product managers to keep licenses active and avoid service disruptions, and align with HP's Account-Based Marketing strategy.
• Design new experiences for verticals and customers, prepare setup documentation and experience guides, and produce tutorials and videos to speed adoption.
• Manage CWC experience implementation, maintain a demo catalog, track usage metrics and train staff.
• Follow hardware and software introductions and EOL processes, plan quarterly update follow-ups and provide implementation support to local technical teams.
• Install and configure software in cloud and on-premise environments, and pursue Azure, Microsoft Server and Hyper-V certifications.

Required profile

• Typically 3 to 7 years of experience, preferably in project management, sales, channel, program management, marketing or a related field.
• Recommended: cybersecurity skills, Azure skills and a good understanding of solution integration.
• Preferred certifications: MS Azure, AWS, Print Solution (PaperCut, HP solutions, MyQ, Ysoft) and System Administrator (Windows Server 2019/2022).

Required skills

• Technical: Azure, Microsoft Server, Hyper-V, SQL, Power BI, Python and R.
• Business: analytics, business intelligence, market research, competitive intelligence, customer insights.
• Soft skills: effective communication, results orientation, learning agility, digital fluency, customer centricity.

What we offer

• Pay range of $105,050 to $161,800 USD annually for US candidates, with possible bonus and/or equity.
• Benefits: health, dental and vision insurance, long and short term disability, employee assistance program, flexible spending account, life insurance, generous time off, 4-12 weeks fully paid parental leave and 11 paid holidays.
• 25% travel allowance; no shift premium in Spain.