Night Audit at Cala San Miguel Ibiza Resort

About the role

The Night Auditor will ensure smooth operations of the reception area during the night shift at the Cala San Miguel Ibiza Resort. You will be the main point of contact for guests arriving late, handling check‑ins, check‑outs and any issues that arise overnight.

Key responsibilities

• Perform guest check‑in and welcome procedures.
• Handle guest check‑out and farewell processes.
• Provide in‑person and telephone customer service throughout the stay.
• Carry out concierge and luggage‑storage duties.
• Review and verify reservations.
• Conduct nightly audit of all financial and operational records.
• Assist the reception manager with additional tasks as required.

Required profile

• Degree in Tourism, a Master in Marketing or a related field, with specific training in tourism quality.
• Minimum 2 years of experience in customer service and quality assurance within the hotel sector.
• High level of English; additional languages are a plus.
• Knowledge of office software, CRM systems and ISO standards is valued.

Required skills

• Proficiency with office software (e.g., Microsoft Office).
• Experience using CRM platforms.
• Familiarity with ISO quality standards.

What we offer

• Flexible, collaborative and responsible work environment.
• Geographic mobility across Barceló hotels worldwide.
• Specific career development plans in various company areas.
• Access to leading training and development programs.