Night Front Office Host

About the role

As the Night Front Office Host you will be the calm, confident presence that keeps the hotel running while the city sleeps. You will welcome late‑arrival guests, ensure a safe and welcoming atmosphere, and manage the lobby throughout the night.

Key responsibilities

• Greet late‑night guests and create a relaxed, secure environment.
• Handle check‑ins, payments, reports and other night‑shift processes accurately.
• Maintain a clean, organized and comfortable lobby area.
• Assist guests with questions, special requests and unexpected issues.
• Monitor the building, flagging any unusual or urgent situations.
• Prepare handovers for the day team and share guest insights.
• Coordinate with Housekeeping and Maintenance when needed.
• Promote The Social Hub spaces and experiences when relevant.

Required profile

• 1‑3 years of experience in hospitality or a similar guest‑facing role.
• Calm, friendly presence that makes guests feel safe at night.
• Willingness to work regular night shifts.
• Proactive, reliable and able to solve problems independently.
• Clear communication in English and Spanish.
• Team player who provides clear handovers.

Required skills

• Mews property management system.
• General PMS, kiosk and messaging digital tools.

What we offer

• Opportunity to work for a dynamic, multinational hospitality innovator.
• Employment with a Certified B Corp® focused on positive impact.
• Learning and growth potential with future advancement.
• Discounts across all European properties for you and your loved ones.