Recepcionista de Hotel (Sustitución) – Occidental Atenea Mar

About the role

The hotel is looking for a temporary Receptionist to join the front‑desk team at Occidental Atenea Mar. You will be the first point of contact for guests, ensuring a smooth experience from arrival to departure.

Key responsibilities

• Manage check‑in and welcome procedures for arriving guests.
• Handle check‑out and farewell processes.
• Provide in‑person and telephone customer service throughout the stay.
• Perform concierge and luggage‑storage duties.
• Verify reservations and conduct nightly audits.
• Carry out additional tasks assigned by the reception manager.

Required profile

• Degree in Tourism, Marketing or a related field, with specific training in tourism quality.
• Minimum two years of customer‑service experience in the hotel sector.
• High level of English; other languages are a plus.

Required skills

• Proficiency with office software (e.g., Microsoft Office).
• Experience using CRM systems.
• Knowledge of ISO standards related to hospitality.

What we offer

• Flexible, collaborative work environment.
• Opportunities for geographical mobility within the Barceló Group.
• Career development plans and access to top training programs.