Resort Representative – Mallorca (East Coast)

About the role

Join Jet2holidays East Coast as a Resort Representative in Mallorca, where you will help create memorable holiday experiences for our guests. You will use your local knowledge and digital tools to deliver top‑class customer service both on‑site and virtually.

Key responsibilities

• Visit hotels and interact with guests via tablet‑based digital systems to provide award‑winning service.
• Recommend tailored attractions and experiences based on guests’ interests.
• Support guests during disruptions, emergencies, or escalations, offering calm and confident assistance.
• Represent Jet2holidays during hotel visits and respond to queries through video calls and messaging.
• Assist the Airport team on busy flight days, helping with arrivals and departures.

Required profile

• Full right‑to‑work documents for Spain.
• Own motorised vehicle with appropriate insurance; travel expenses reimbursed.
• Resident of Mallorca.
• Flexible availability for early starts, late finishes, split shifts and weekends, with rosters provided four weeks in advance.
• Solution‑oriented, friendly, positive attitude and confidence using digital tools.

Required skills

• Proficiency in operating tablet devices and related digital systems.

What we offer

• Competitive salary.
• Fully paid training and IT equipment.
• Monthly 1‑to‑1 meetings with a Team Leader.
• Career growth opportunities across Jet2.com and Jet2holidays.
• 23 days holiday plus 2 days off per week.
• Advance‑shared monthly rosters.
• Exclusive discounts on Jet2.com flights and Jet2holidays hotels.
• Recommend‑a‑Friend bonus scheme.