Salesforce Consultant

About the role

Omega CRM, a Merkle & Dentsu company and a global digital company specialising in customer experience, is looking for a Salesforce Consultant in Madrid. The role supports project delivery by capturing and analysing user and business needs so that project outcomes align with the service vision and business strategy.

Key responsibilities

• Analyse and design functional solutions for projects, and provide effort estimations
• Work with the Omega team and the client to meet project objectives
• Analyse and improve application performance
• Collaborate with technology providers when needed and validate the solution against functional requirements
• Comply with Omega's software quality standards and generate functional documentation for completed projects
• Share knowledge within Omega's community of practice

Required profile

• 4 years of proven experience in Salesforce administration, configuration and consulting roles
• Strong hands-on experience with multiple Salesforce clouds, such as Sales Cloud, Service Cloud and Experience Cloud
• Ability to act as a functional liaison between clients and technical teams
• Solid experience working under Agile (Scrum) delivery principles
• Full professional proficiency in English, both spoken and written

What we offer

• Permanent contract, flexible schedule and home office support
• Certification plan with official certificates from main partners
• Flexible remuneration (public transport ticket, restaurant voucher, etc.) and health insurance
• Professional development opportunities