Senior Customer Success Manager T Cloud Public

About the role

T-Systems Iberia is looking for a Senior Customer Success Manager for T Cloud Public. You will take technical responsibility and manage all tasks related to the delivery of T Cloud Public services to the customer and the internal contract results. The role is open to candidates based in A Coruña, Bilbao, Gijón, Granada, Madrid, Reus, Seville or Valencia.

Key responsibilities

• Develop the business of the assigned T Cloud Public customers to increase their value and sales.
• Advise customers on first-time use of T Cloud Public and on ongoing optimisation of cloud usage (consumption push, upselling).
• Take an active part in the T Cloud Public vertical squad and avoid churn through proactive customer analysis.
• Support the development of customer success management and the service-excellence culture, and ensure customer satisfaction.
• Participate in planning and forecasting, transfer customer requirements to the T Cloud Public impediment and demand process, and support the development of cloud handling support.

Required profile

• Completed degree in computer science, engineering or comparable training.
• Top knowledge and 5 years of experience in cloud and IT architecture, technology strategy, sales and business development.
• Strong knowledge of market-relevant cloud ecosystems and partners, and of IaaS, PaaS and SaaS.
• Knowledge of AWS, Microsoft Azure, Google and Rackspace offerings.
• Experience developing cloud platforms and hybrid cloud solutions, and of international cooperation with Local Business Units and NatCos.
• Fluent written and spoken German and English; willingness to travel nationally and internationally.
• OTC Practitioner or comparable AMIGO Hyperscaler certification, Agile methods (Scrum, Kanban, DevOps) or comparable certifications; DevOps Foundation and OTC Architect certifications recommended.

What we offer

• International, dynamic and collaborative environment with a hybrid work model and flexible hours.
• Customised training, including Coursera access, weekly language classes, mentoring sessions and experience days.
• Flexible compensation plan (health insurance, meal vouchers, childcare, transport), telemedicine and life and accident insurance.
• 26+ working days of vacation per year, specialist services and salary coverage during medical leave.