Senior Product Analyst - Application Portfolio Management (APM)

About the role

The Senior Product Analyst works closely with the Product Owner to drive the strategic evolution and operational excellence of Swiss Re's Application Portfolio Management (APM) and related ServiceNow products. Acting as a trusted advisor to the Product Owner, business stakeholders and the DevOps team, the role leads complex initiatives end-to-end across a customised ServiceNow Enterprise Service Management (ESM) landscape.

Key responsibilities

• Serve as a senior product and platform expert for ServiceNow APM and related capabilities (GRC, SOPM, SACM)
• Contribute to product strategy, roadmaps and backlog prioritisation
• Integrate AI capabilities into ServiceNow solutions while meeting architecture, governance and security standards
• Design and lead end-to-end ServiceNow solutions and complex platform initiatives
• Coordinate configurations, workflows, data models, integrations and custom applications
• Translate business requirements into solution designs, functional requirements, user stories and acceptance criteria
• Drive optimisation, remediation, automation and continuous improvement
• Partner with Product Owners, DevOps, business stakeholders and vendors
• Ensure compliance with enterprise architecture, security, data governance and platform standards
• Define dashboards, KPIs and analytics to support data-driven decisions

Required profile

• At least six years of experience in enterprise IT, specialising in the ServiceNow platform
• Proven experience in large, complex, highly integrated ServiceNow environments
• Background in APM, Policy Exception Management, SOPM and SACM
• Experience working with external partners or system integrators in long-term engagements
• Preferred: ServiceNow implementation specialist, system administrator, ITSM implementation specialist or technical architect certifications, and ITIL Foundation

Required skills

• Expert knowledge of ServiceNow, including data models, workflows, integrations, dependencies and reporting
• Understanding of emerging AI capabilities in ServiceNow
• Solid understanding of IT service management frameworks such as ITIL
• Strong analytical, documentation and communication skills

Salary in Spain ranges from EUR 60,000 to EUR 100,000 depending on profile and experience; a performance-based annual bonus may also apply. The company uses a hybrid model with at least three days in the office per week.