Senior Technical Writer

About the role

The Senior Technical Writer is an individual contributor role embedded at the intersection of Product, Engineering and Customer Experience. The writer owns every piece of content that helps sales and customers understand, install, integrate with and get value from Webfleet's products, from first draft through translation, publication and ongoing maintenance. The role liaises with complex stakeholders, vendors and marketing to deliver content across the product portfolio.

Key responsibilities

• Product content: product kits, posters and box inserts (print-ready and digital), including in-box and online materials localised for all markets, and version control tied to product releases
• Maintain the Product Availability Matrix with quarterly accuracy
• User and installation guides: digital user guides, installation guides for the knowledge base and video library, and maintenance reviews of existing documentation
• Webfleet release communications: quarterly digital release calendar, release notes and how-to and technical workflow content
• API and OEM.connect documentation: customer-facing API reference docs, integration guides, changelogs and OEM documentation on setup, configuration and use cases
• Localization: manage the on-premise translations platform, intake and track translation requests, and own vendor procurement, review cycles and quality sign-off
• Collaborate with Product and Engineering on new releases, translating technical specs and changelogs into customer-ready language and coordinating content readiness
• Keep all materials current, audit and retire outdated content, and ensure consistency across formats, markets and languages

Required profile

• 5+ years of technical writing for hardware or software products
• Experience writing API and developer-facing documentation
• Experience managing a TMS or localization platform
• Proven ability to own a content calendar independently
• Excellent written English, comfortable reading engineering specs, API references and changelogs
• Strong differentiators: OEM or partner integration documentation, print-production workflows, managing external translation vendors, knowledge base platforms, video scripting, and multilingual proficiency (a plus)

Required skills

• Structured authoring (DITA, Markdown or similar)
• TMS or localization platform management
• Knowledge base platforms such as Confluence and Jira (a plus)

What we offer

• Working from home up to 3 days a week, with a 500 euro home-office setup fund and monthly allowance
• 40 working days abroad per year, birthday off and volunteering time off
• Health and dental insurance, 100% employer-funded pension, lunch, childcare or transport vouchers
• Unlimited access to LinkedIn Learning, Gofluent language learning, CALM mental health app and Employee Assistance Program
• Discount on Bridgestone tyres