Sprinklr Technical Success Manager / Consultant (Freelance)

About the role

SAMY, a global brand communication consultancy, is looking for a freelance Sprinklr Technical Success Manager / Consultant to support the design, configuration and optimization of Sprinklr solutions across social listening, reporting and data workflows. This is a dual technical and consultative role: understanding business and client needs, translating them into effective Sprinklr solutions, and getting hands-on with platform configuration.

Key responsibilities

• Configure and optimize social listening models, including taxonomies, queries, topics and classification rules.
• Design, build and optimize operational and executive dashboards and reports in Sprinklr.
• Configure workflows, alerts and escalation processes for managing insights and incidents.
• Ensure data governance and data quality, including tagging consistency, classification accuracy and taxonomy maintenance.
• Translate business and reporting requirements into scalable, technically robust Sprinklr configurations.
• Troubleshoot configuration and data-quality issues and document listening models, queries, rules, dashboards, workflows and data structures.
• Conduct competitor benchmarking and social media performance analysis, covering organic and paid activity.
• Train internal and external stakeholders on platform usage, dashboards and reporting metrics.
• Work with strategy, analytics, social listening and client teams so the platform meets business needs.

Required profile

• Native or fluent Spanish is required.
• Strong analytical and problem-solving skills, attention to detail and data quality.
• Ability to translate business requirements into practical technical solutions.
• Strong communication skills and ability to work across technical, analytical, strategic and client-facing teams.
• A proactive, hands-on mindset and willingness to get into the detail.

Required skills

• Hands-on experience with Sprinklr, ideally across Social Listening, Reporting and/or Service/Workflow capabilities.
• Understanding of social listening configuration, including Boolean queries, taxonomies, topics and classification/tagging logic.
• Experience building and optimizing dashboards and reporting environments.
• Comfort with data structures, exports, data dictionaries and data governance.

What we offer

• Flexible schedule and hybrid work.
• Up to 3 weeks a year working from any SAMY office worldwide.
• Birthday day off and company holidays on December 24th and 31st.
• Global mobility opportunities, mentorship, parenthood support and a performance-driven compensation framework.