Technical Support Advisor – Danish Speaking (On‑site)
Concentrix · Benalmádena
وصف الوظيفة
About the role
Join Concentrix as a Technical Support Advisor in Benalmadena, supporting customers in Danish and English. You will work on‑site, handling complex technical queries for audiovisual entertainment products and consumer electronics.
Key responsibilities
- Answer and resolve technical questions via telephone or email in a friendly, efficient manner.
- Identify, analyse and troubleshoot issues by asking clear, concise questions.
- Provide high‑quality customer service using internal training and support tools.
- Document all relevant information in the system for each contact.
- Stay updated on new developments in networks, consumer electronics and related technologies.
Required profile
- Bilingual or proficient Danish with advanced English.
- Completed ICT training.
- Knowledge of network architecture and consumer‑electronics products (e.g., wireless audio, smart displays).
- Strong command of the MS Office suite.
- Service‑oriented, accurate, analytical, communicative with good telephone etiquette.
Required skills
- Network architecture
- Consumer electronics (wireless audio, smart displays)
- MS Office
What we offer
- Full‑time permanent contract (39 hours/week), Monday‑Friday 09:00‑18:00.
- Gross salary €21,428 per year plus up to €1,800 bonus.
- Central office location in Benalmadena.
- Full paid training and continuous development opportunities.
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Concentrix
Benalmádena
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