Guest Service Manager

W Hotels · Santa Eulària des Riu

🇬🇧 English

Job description

About the role

The Guest Service Manager will act as the Property Manager on Duty at W Ibiza, overseeing all front‑of‑house operations to ensure the highest standards of hospitality. This role is central to delivering seamless guest experiences in a luxury, boho‑chic environment.

Key responsibilities

Serve as Property Manager on Duty, supervising all property operations.
Represent property management in resolving guest‑related situations.
Manage the flow of guest inquiries and direct visitors within the lobby.
Act as Guest Relations Manager, tracking and resolving service issues.
Lead and coach Guest Services teams to maintain service excellence.

Required profile

High school diploma or GED with at least 2 years of experience in guest services, front desk, or a related area, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
Strong interpersonal and communication abilities.
Ability to make quick decisions and handle guest concerns effectively.

Required skills

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Published 3 months ago

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W Hotels

Santa Eulària des Riu

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