Restaurant Outlet Assistant Manager

About the role

The Outlet Assistant Manager supports the Outlet Manager in the daily operation of a restaurant outlet, ensuring service excellence, guest satisfaction and smooth team coordination. Working on the floor as shift leader, the role oversees service teams, maintains brand standards and contributes to a positive, organized work environment.

Key responsibilities

• Supervise daily outlet operations and act as shift leader on the floor.
• Ensure compliance with health, safety and HACCP standards.
• Assist in planning and executing promotions, special events and outlet activities.
• Guide, train and motivate the service team, supporting recruitment and onboarding of seasonal staff.
• Drive sales through upselling, monitor stock, waste and operational costs.
• Handle guest feedback and service recovery professionally.
• Coordinate with culinary, bar and other departments for seamless service.
• Participate in briefings, communicate priorities and act as delegated leader in the manager’s absence.

Required profile

• Previous experience as a Restaurant Supervisor or senior team member, preferably in a luxury hotel or resort.
• Fluency in English.
• Strong leadership and communication abilities.
• Good knowledge of food and beverage service; basic wine knowledge is a plus.
• Ability to multitask and solve problems under pressure.
• Hospitality degree or diploma is an advantage.

Required skills

• Knowledge of HACCP standards.
• Basic wine knowledge.