I2C DS Collection & Dispute Management Team Lead

About the role

DePuy Synthes is recruiting a Team Lead for its I2C Collections & Dispute Management function within the Global Services Finance team, part of the Invoice to Cash process. The role manages and oversees end-to-end service delivery of collections and dispute resolution for specific business units and markets. It is advertised for Madrid, Spain, Prague, Czechia and Manila, Philippines, and the application is treated as a single submission.

Key responsibilities

• Own strategic management of customer collections and open receivables for complex, high-value accounts, using negotiation and advanced dispute resolution to optimise cash flow, DSO and mitigate credit risk.
• Lead performance management of collection KPIs against SLAs, and run AR forecasting, trend and root cause analysis.
• Oversee and decide on Sales Order Releasing within defined authority limits, escalating risks appropriately.
• Own the end-to-end dispute lifecycle for high-risk or high-revenue accounts, acting as a senior SME on complex, non-standard disputes.
• Manage credits, revenue adjustments and reconciliations, and guide and escalate complex customer and revenue issues internally.
• Take part in or lead customer-facing negotiations and drive process improvements while maintaining audit readiness.
• Partner with Customer Service, Sales, Supply Chain, Deliver Revenue and Finance, and support leadership with analysis, executive reporting and special projects.

Required profile

• Bachelor's degree or equivalent, preferably in accounting, finance or a related discipline; CPA, CMA, MBA or similar preferred.
• 4-6 years of relevant experience, including end-to-end Invoice to Cash (Cash Applications, Credit Management, Collections/Dispute Management).
• Fluent English and Spanish, spoken and written.
• Preferred: SAP knowledge, BPO/shared services experience, digital/intelligent automation exposure, and healthcare/pharma industry background.

Required skills

• Microsoft Office and ERP proficiency; strong negotiation, communication and stakeholder influence skills.
• Preferred: SAP, digital/intelligent automation.

What we offer

• Base pay range of EUR 44,000 to EUR 70,840.
• Annual bonus, vacation days, parental leave of at least 12 weeks, bereavement and caregiver leave, well-being reimbursement and health programmes.